AppleCare Services Terms and Conditions

Protect+ with AppleCare Services

TERMS AND CONDITIONS

The following list includes an exhaustive list of plans (“Plan/(s)”) covered under these Terms and

Conditions service contract (“T&Cs”) with the end customer (“You”/ “Your”):

Protect+ with AppleCare Services for iPhone

Protect+ with AppleCare Services for Mac

Protect+ with AppleCare Services for iPad

Protect+ with AppleCare Services for Apple Watch

Protect+ with AppleCare Services for AirPods / Headphones

How Consumer Rights Affect this Plan

THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES

PROVIDED UNDER APPLICABLE CONSUMER PROTECTION LAWS AND REGULATIONS. THIS

PLAN SHALL NOT PREJUDICE THE RIGHTS GRANTED BY APPLICABLE CONSUMER LAW,

INCLUDING THE RIGHT TO RECEIVE REMEDIES UNDER STATUTORY WARRANTY LAW AND/

OR TO SEEK DAMAGES IN THE EVENT OF THE NON-PERFORMANCE BY APPLE OR SERVIFY

OF ANY OF ITS CONTRACTUAL OBLIGATIONS.

1. The Plan

These T&Cs govern the services provided by Apple under the above Plans and include the terms in

this Plan, your Plan Confirmation (“Plan Confirmation”), and the original sales receipt for your Plan.

Your Plan Confirmation will be provided to you at the time of purchase or sent to you on your registered

email ID by an Apple-authorised seller of the plan (“Reseller”) depending on the channel of your

purchase from the Reseller.

Benefits under this Plan are in addition to your rights under applicable laws, the manufacturer's

hardware warranty and any complimentary technical support. The terms of the Plan apply as stated

below, whether paid for on a one-time basis (“Single-Pay Plan”) or a monthly basis (“Monthly Pay

Plan”) to a financier who may offer the plan on EMI unless otherwise noted.

The Plan covers the following equipment (collectively, the “Covered Equipment”):

(i) the AirPods, Apple Watch, Beats device, iPad (including one Apple Pencil, and/or one Apple Pencil

Pro, and/or one Apple-branded iPad keyboard purchased with your iPad, to be used with, and

compatible with, your covered iPad, referred to as “iPad Input Devices”), iPhone, or the Apple- branded

Mac computer or display (including any Apple-branded stand and/or VESA mount) included with or

purchased at the same time as your Apple-branded display), and the Apple-branded accessories

contained inside the original packaging (“Covered Device”);

(ii) an Apple-branded mouse, Magic Trackpad, and/or Apple-branded keyboard if included with the

Covered Device (or purchased with a Mac mini, Mac Pro, or Mac Studio), an Apple-branded VESA

mount and/or stand if included or purchased with a Mac Covered Device, Apple memory modules

(RAM) and Apple USB SuperDrive ("Mac Accessories") if purchased with the Covered Device; and

(iii) the accessories contained inside the original packaging of your Covered Device. The Covered

Equipment must have been purchased new from Apple or a Reseller, or replaced by Apple under its

Limited Warranty (Limited Warranty pertains to the voluntary manufacturer’s warranty provided by

Apple, under separate terms of service, to purchasers or lessees of Covered Equipment, which provides

benefits that are in addition to, and not instead of, rights provided by consumer law) and still be covered

by its Limited Warranty at the time of plan purchase.

Covered Equipment includes any replacement product provided to you by Apple under Sections 2.1,

2.2, and/or 2.3 of this Plan.

Coverage begins when you purchase the Plan (“Plan Purchase Date”), unless cancelled, through the

date (“Coverage End Date”) specified in your Plan Confirmation (the “Plan Term”).

You can find the price of the Plan on the original sales receipt as provided by the Reseller from whom

you have purchased your Plan.This Plan is intended to apply only to your Covered Equipment. This Plan is not for your commercial

use and may not be used by you in furtherance of any financial gain, including, but not limited to, seeking

service for devices owned by others and which are not covered by this Plan. For the avoidance of doubt,

other than as provided under Section 9, you may not sell, transfer, subcontract, delegate, or assign any

of your rights under this Plan.

2. What is Covered?

2.1 Hardware Services for Defects or Consumed Battery (“Hardware Service”)

Hardware Service is provided if, during the Plan Term, you submit a valid claim by notifying Apple that

a defect in materials and workmanship has arisen in the Covered Equipment or, in relation to Covered

Equipment which uses an integrated rechargeable battery, that the capacity of the Covered Device's

battery to hold an electrical charge is less than eighty percent (80%) of its original specifications. See

Section 2.3 for Hardware Service fulfilment details. Exclusions to Hardware Service coverage under

this Plan apply as described in Section 3.

2.2 Services for Accidental Damage from Handling (“ADH Service”)

ADH Service is provided if, during the Plan Term, you submit a valid claim by notifying Apple that the

Covered Device has failed due to accidental damage from handling resulting from an unexpected and

unintentional external event (such as, drops and damage caused by liquid contact on iPhone, iPad,

Apple Watch, AirPods and liquid contact from spills for Mac computers and displays) (“ADH”). The

damage must affect the functionality of your Covered Device. See Section 2.3 for ADH Service fulfilment

details. Exclusions to ADH Service coverage under this Plan apply as described in Section 3.

2.3 Fulfilment of Hardware Coverage and ADH Services

If during the Plan Term, you submit a valid claim for Hardware Service or a valid claim for ADH Service,

Apple will, at its discretion, either: (i) repair the defect using new parts or previously used genuine Apple

parts that have been tested and have passed Apple functional requirements, or (ii) exchange the

Covered Equipment with a replacement product that is new or comprised of new and/or previously used

genuine Apple parts that have been tested and have passed Apple functional requirements.

If Apple exchanges the Covered Device, all replacement products provided under this Plan will have

the same or substantially similar features (e.g., a different model, or the same model in a different

colour, with the same or enhanced technological features or capabilities) as the original Covered

Device, or at Apple’s option, the replacement product will be the same or more recent model but with

different technological or functional features or capabilities as the original Covered Device. If Apple

exchanges the Covered Device, the original product becomes Apple’s property, and the replacement

product is your property with coverage effective for the remainder of the Plan Term.

Apple may use the Covered Device or replacement parts for service that are sourced from a country

that is different from the country from which the Covered Device or original parts were sourced. Apple’s

decision on the eligibility of Hardware Service or ADH Service under this Plan will be final and binding.

Exclusions apply as described in Section 2.4 and Section 3.

Important: Please refer to Section 3 for exclusions on the provision of ADH Service.

2.4 Service Events

Each time you receive services for ADH is a “Service Event”. You are eligible to receive unlimited

Service Events for your Covered Device while the Plan is active, up to the date the Plan is cancelled or

otherwise terminated. Requests for Service Events submitted and received by Apple after the Plan has

been cancelled or terminated will not be covered by the Plan.2.5 Technical Support

During the Plan Term, Apple will provide you with priority access to telephone and web-based technical

support for Covered Equipment (“Technical Support”). Technical Support may include assistance with

installation, launch, configuration, troubleshooting, and recovery (excluding data recovery), including

storing, retrieving, and managing files; interpreting system error messages; and determining when

Hardware Service is required, or ADH coverage may be applicable. Apple will provide support for the

then-current version of the supported software and the prior Major Release. For purposes of this

section, the term “Major Release” means a significant version of software that is commercially released

by Apple in release number format, such as “1.0” or “2.0” and which is not in beta or pre-release form.

Apple Technical Support is limited to the following: (i) the Covered Equipment, (ii) the Apple-branded

Operating System (“OS”) and Apple- or Beats-branded software applications that are pre-installed on

or designed to operate with the Covered Equipment (“Consumer Software”), and (iii) connectivity issues

between the Covered Equipment, a laptop or desktop computer, a compatible television, or other

compatible wireless device that meets the Covered Equipment’s connectivity specifications and runs

an operating system supported by the Covered Equipment. Exclusions apply as described below.

3. What is not covered?

3.1 Hardware Service and ADH Service

Hardware Service and ADH Service may be restricted to the country where the Covered Equipment

was originally purchased.

Hardware Services or ADH Services will not be provided in the following circumstances:

a) to protect against normal wear and tear, or to repair cosmetic damage not affecting the

functionality of the Covered Equipment;

b) to conduct preventative maintenance;

c) to replace Covered Equipment that is lost or stolen;

d) to repair damage caused by reckless, abusive, wilful or intentional conduct, or any use of the

Covered Equipment in a manner not normal or intended by Apple;

e) to repair damage, including excessive physical damage, e.g. Covered Equipment that has been

broken into independent pieces, has missing pieces, is crushed, bent, or a Mac-computer

submerged in liquid, damage caused by reckless, abusive, wilful or intentional conduct, or any

use of the Covered Equipment in a manner not intended for normal use;

f) to repair or replace the Covered Equipment with excessive physical damage beyond the

structural integrity of the Covered Equipment;

g) to repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you

purchased the Covered Equipment;

h) to install, remove or dispose of the Covered Equipment or the equipment provided to you while

the Covered Equipment is being serviced;

i) j) to repair damage caused by a product that is not Covered Equipment;

to repair any damage to Covered Equipment (regardless of the cause) if the Covered Equipment

has been opened, serviced (including for upgrades and expansion), modified, installed or altered

by anyone other than Apple or an authorised representative of Apple or an Apple Authorised

Service Provider;

k) to repair any damage to Covered Equipment with a serial number that has been altered, defaced

or removed;

l) to repair damages caused by fire, earthquake, flood, or other similar external causes;

m) to protect against damage caused by the presence of hazardous materials, including, but not

limited to, biological or nuclear materials and allergens, that present a risk to human health;

n) to protect against damage caused by any civil or foreign war, terrorism, invasion, rebellion, civil

commotion, confiscation by the authorities, order of any government, public authority, or customs

officials;

o) the loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate

any electronic hardware or software, or components thereof, that are used to store, process,

access, transmit, or receive information within Covered Equipment as a result of any cause or

loss other than covered losses specifically stated in this Plan, including any unauthorized access

or unauthorized use of such system, a denial of service attack, or receipt or transmission of

malicious code; orp) the loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate

any electronic data stored within Covered Equipment, including any such loss caused by

unauthorised access or unauthorised use of such data, a denial of service attack, or receipt or

transmission of malicious code.

Installation of third-party parts may affect your coverage. As a condition of receiving Hardware or ADH

Services, all Covered Equipment must be returned to Apple or an Apple Authorised Service Provider,

as the case may be, in its entirety, including all original parts or Apple-authorised replacement

components.

3.2 Technical Support

Technical Support will not be provided in the following circumstances:

a) b) For use of the OS and Consumer Software as server-based applications;

For use or modification to the Covered Equipment, the macOS, or Consumer Software in a

manner for which the Covered Equipment or software is not intended to be used or modified;

c) d) For issues that could be resolved by upgrading software to the then-current version;

For third-party products or their effects on or interactions with the Covered Equipment, the OS,

the MacOS, or the Consumer Software;

e) For your use of a computer or OS / MacOS that is not related to Consumer Software or to

connectivity issues with the Covered Equipment;

f) For software other than the MacOS or Consumer Software;

g) For any Consumer Software designated as “beta,” “prerelease,” or “preview,” or similar

designation;

h) For damage to, or loss of, any software or data that was residing or recorded on the Covered

Equipment (note: the Plan does not cover the recovery or reinstallation of software programs

and user data);

i) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate

any electronic hardware or software, or components thereof, that are used to store, process,

access, transmit, or receive information within Covered Equipment as a result of any cause or

loss other than covered losses specifically stated in this Plan, including any unauthorized

access or unauthorized use of such system, a denial of service attack, or receipt or transmission

of malicious code;

j) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate

any electronic data stored within Covered Equipment, including any such loss caused by

unauthorised access or unauthorised use of such data, a denial of service attack, or receipt or

transmission of malicious code; or

k) For third-party web browsers, email applications, and Internet service provider software, or the

macOS configurations necessary for their use.

4. How to Obtain Service and Support?

You may obtain service or Technical Support by reaching out to Apple Support via Call or Chat or

visiting any Apple Authorised Service Provider.

You must provide your Plan Agreement Number (unique identifier assigned to an activated AppleCare

service contract or policy, as stated in the Proof of Coverage, used to verify coverage and eligibility for

claims) or Covered Device serial number. You must also, upon request, present your Plan Confirmation

and the original sales receipt for your Covered Device and your Plan.

5. Service Options

Hardware or ADH Service will be provided to you through carry-in service. Carry-in service is available

for most Covered Equipment. Return the Covered Equipment to an Apple-owned retail store location or

to an Apple-Authorised Service Provider (“AASP”) that offers carry-in service. Service will be performed

for you at the store or AASP, as the case may be. Further, the store, or the AASP, may send the

Covered Equipment to an Apple Repair Service (“ARS”) site for service. You must promptly retrieve the

Covered Equipment upon your being notified of the completion of service by the AASP or the store, as

the case may be.

6. Your Responsibilities

To receive service or support under the Plan, you agree to (i) provide a copy of your Plan’s original

proof of purchase, (ii) provide information about the symptoms and causes of the issues with theCovered Equipment,

(iii) respond to requests for information needed to diagnose or service the Covered

Equipment, (iv) follow instructions Apple or AASP gives you, (v) update software to currently published

releases prior to seeking service, and (vi) back up software and data residing on the Covered

Equipment.

DURING HARDWARE SERVICE, APPLE MAY DELETE THE CONTENTS OF THE COVERED

EQUIPMENT AND REFORMAT THE STORAGE MEDIA, AND REINSTALL THE COVERED

EQUIPMENT’S ORIGINAL SOFTWARE CONFIGURATION AND SUBSEQUENT UPDATE

RELEASES, WHICH WILL RESULT IN THE DELETION OF ALL SOFTWARE AND DATA THAT

RESIDED ON THE COVERED EQUIPMENT PRIOR TO SERVICE. Apple will return your Covered

Equipment or provide a replacement as the Covered Equipment was originally configured, subject to

applicable updates. Apple may install OS or MacOS (as the case may be) updates as part of a hardware

service that will prevent the Covered Equipment from reverting to an earlier version of the OS or MacOS

(as the case may be). Third-party applications installed on the Covered Equipment may not be

compatible or work with the Covered Equipment as a result of the OS or MacOS (as the case may be)

update. You will be responsible for reinstalling all other software programs, data, and passwords.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES,

DIRECTORS, CONSULTANTS AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO

YOU OR ANY SUBSEQUENT OWNER OF THE COVERED EQUIPMENT FOR ANY INDIRECT,

INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT

LIMITED TO THE COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY

PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY

LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM OR

IN CONNECTION WITH THEIR OBLIGATIONS UNDER THESE T&Cs OR THE PLAN, WHETHER IN

CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF SERVIFY AND APPLE AND THEIR

RESPECTIVE EMPLOYEES, DIRECTORS, CONSULTANTS, AND AGENTS TO YOU ARISING

UNDER OR IN CONNECTION WITH THESE T&Cs OR PLAN SHALL NOT EXCEED THE ORIGINAL

PRICE PAID FOR THE PLAN.

ANY SERVICE UNDER THESE T&Cs OR PLAN DOES NOT WARRANT OR GUARANTEE THAT (i)

COVERED EQUIPMENT WILL BE REPAIRED OR REPLACED WITHOUT RISK TO OR LOSS OF

PROGRAMS OR DATA, (ii) MAINTAINING THE CONFIDENTIALITY OF DATA, OR (iii) THE

OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Cancellation

8.1 Your Cancellation Rights

You may cancel this Plan only within thirty (30) days (including the date of purchase) for any reason to

receive a full refund by going to the original sales channel of your Plan purchase. A full refund will be

processed by the Reseller as long as no services or claims are obtained under this Plan, and provided

that you have not submitted a valid claim under this Plan within such thirty (30) day period. If you have

submitted a valid claim under this Plan within such a thirty (30) day period, you will not be entitled to

cancel this Plan. Cancellation of the Plan after 30 days is not permitted. In case you purchase your

Covered Device along with a Plan from an online marketplace, cancellation rules will be applicable as

published on the marketplace at the time of purchase.

8.2 Effect of Cancellation

Upon the effective date of your cancellation, any future obligations under this Plan to you are fully

extinguished.

9. Transfer of Plan

This Plan is not transferable under any circumstances. In case your Covered Equipment was replaced,

the coverage will be automatically transferred to the replaced device before the replaced device is

delivered to you by Apple or an AASP. This coverage will be valid until the remainder of the original

Plan Term.

10. Data Privacy

10.1 You have the right to access, correct, or request deletion of your personal data, including such

data received in connection with your registration from your Reseller. For full details on how we process

your information, or to exercise your rights, please view Servify Privacy Policy.

10.2 How we handle your data

Servify processes and stores your data in its secure data centres located in Germany (EU). We protect

your data in accordance with the General Data Protection Regulation (GDPR) and applicable local laws.

10.3 Your Rights

For information on how Servify processes your data, please view the full Servify Privacy Policy . For

information on how Apple processes your data for claims, please visit Apple’s Privacy Policy page.

11. General Terms

(a) Servify may subcontract or assign performance of its obligations to third parties, but shall not be

relieved of its obligations to you in doing so.

(b) Servify is not responsible for any failures or delays in performing under the Plan that are due to

events outside of reasonable control.

service under the Plan.

(d) This Plan is offered and valid only in Qatar. Persons who have not reached the age of majority may

not purchase this Plan. This Plan may not be available in all jurisdictions, and is not available where

prohibited by law.

(e) You agree that any information or data disclosed under this Plan (in connection with the provision

of services, excluding your personal data) is not confidential or proprietary to you. Furthermore, you

agree that Servify and Apple (on behalf of Servify) may collect and process data on your behalf when

it provides any service. This may include transferring your data to affiliated companies or service

providers in accordance with the Servify Customer Privacy Policy and Apple Customer Privacy Policy.

(f) You agree that Servify, its affiliates or service providers (including Apple) may use and process your

name, device serial number, contact information, repair history and other personal information that it or

its affiliates or service providers collect or generate in relation to your Plan, for the purposes of: (i)

providing and administering the services under the Plan and performing these T&Cs; (ii) ensuring

service quality; and (iii) communicating with you regarding your Plan, related financial transactions, and

services and support provided under these T&Cs. For such purposes, you agree that this may include

the transfer of your personal information between the aforementioned entities, their affiliates and service

providers.

(g) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation,

shall prevail over any conflicting, additional, or other terms of any purchase order or other document,

and constitute you, Servify’s and Reseller’s entire understanding with respect to the Plan.

(h) The Servify and Reseller are not obligated to renew this Plan. If any party does offer to renew this

Plan, the price and terms will be communicated to you on the registered email ID submitted at the time

of Plan purchase, to the Reseller. Any such renewal will be subject to you paying the renewal price and

agreeing to the terms of the renewal plan.

(i) There is no informal dispute settlement process available under this Plan.

(j) As used in this plan:

“Servify” refers to Servify Middle East FZE, a company incorporated and registered in United Arab

Emirates under registration number DSO-FZE-2208,with registered offices at 104 Technohub 2, Dubai

Silicon Oasis, Dubai, United Arab Emirates.

“Apple” refers to Apple Distribution International Ltd., a company incorporated and registered in Ireland

as a limited private company under registration number 470672 and situated at Hollyhill Industrial

Estate, Hollyhill, Cork, Ireland. Apple is the Original Equipment Manufacturer of the Covered Equipment

of this Plan and is appointed by Servify to fulfil the service and claims management obligations under

this Plan.

“Beats” refers to Beats Electronics LLC (a/k/a Beats by Dr. Dre), a subsidiary of Apple Inc., producing

audio products, including certain Covered Equipment under the Beats brand name.

(k) The laws of the Qatar govern this Plan.

(l) For the avoidance of doubt and ease of mutual reference, the English version of these Authorised

Reseller Terms and Conditions is attached to the Arabic version. These service terms are shared with

you in Arabic and English. In the event of any conflict or inconsistency between the provisions of the

Arabic version and the English version of these service terms, the English version shall prevail and

have full legal authority and shall be used for the purpose of interpretation and application.

Telephone Numbers

See support.apple.com/HT201232 for local numbers. *Telephone numbers and hours of operation may

vary and are subject to change. Toll-free numbers are not available in all countries.