Shipping and Delivery

 Delivery areas and timelines

 

We currently have two options for delivery in Kuwait*.

  • 2 Hours Delivery (Selected Areas)
  • Within 24H Delivery (We deliver to all areas)

2 Hours delivery

 

For the 2 Hours Delivery we cover the following areas

Assima:

Abdulla Al-Salem.      Qadsiya

Adailiya                       Qurtuba

Doha                            Rawda

Faiha                            Shamiya

Kaifan                          Shuwaikh

Khaldiya                      Sulaibikhat

Mansuriya                  Surra

Nuzha

 

Farwaniya:

Abdullah Al-Mubarak Khaitan

Andalous                   Omariya

Ardiya                         Rabiya

Ashbelya                    Rai

Farwaniya                  Rihab

Dhajeej                       Riggae

Fordous                      Sabah Al-Nasser

Jleeb Al-Shuyoukh

 

Hawalli:

Siddiq                         Mishrif

Hawally                      Sha'ab

Hittin                          Shuhada

Jabriya                        Zahra

Salam

 

Mubarak Al-Kabir:

Adan                          Sabah Al-Salem

Funaitis                      Mubarak Al-Kabeer

Al Qurain                   Sabhan

Al-Qusour                  Wista

 

Jahra:

Nahdha

Sulaibiya

 

Al Ahmadi:

Dhaher

 

 

Shipping Fees

  •    2 Hours Delivery:

                        ·        3KD for all orders

 

 T&C:

  • 2h delivery is available for selected cities
  • Orders placed before 4pm (Saturday-Thursday) are eligible for 2h delivery
  •  Orders placed outside working hours, after the cut-off time and/or during any Kuwait public holiday will be deemed placed on the first Kuwaiti working day following the Order's submission.
  • Delivery timelines are estimated. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.
  • Order delivery may face delays during promotional activity, sale season and public holidays.
  • Once your order is ready for delivery, our customer service agents will contact you to schedule the date/hour of the delivery at your convenience.

 

 

 

Within 24H Delivery:

·        The shipping fee is 2KD for orders equal or below 20KD.

·        Above 20KD, the shipping is free of charge. 

 T&C:

  • Orders placed before 12pm will be delivered the same day (Except during Kuwait public holidays). 
  •  Orders placed outside working hours, after the cut-off time and/or during any Kuwait public holiday will be deemed placed on the first Kuwaiti working day following the Order's submission.
  • Delivery timelines are estimated. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.
  • Order delivery may face delays during promotional activity, sale season and public holidays.
  • Once your order is ready for delivery, our customer service agents will contact you to schedule the date/hour of the delivery at your convenience.

 

 Delivery Process

 

If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.

 

 

Cancellation

 

 If you wish to cancel your order, please contact Company’s Customer Service through any of the listed channels.

As the Company tries to process orders immediately, it may not always be possible to prevent an order from being dispatched.

 You may contact us at any time prior to your Order being marked as “Processing" on our online order tracking system to cancel it. If you do so, we will at your request either:

  •  cancel it free of charge and issue you with a full refund; or
  •  do our best to change it, subject to stock availability and any applicable price adjustment.

 

If the order has been processed, please await delivery and use the Returns and Refunds process.