Delivery Areas & Timelines in Kuwait

We have two convenient delivery options available for most orders within Kuwait.

2-Hour Delivery

This expedited service is available for a selection of areas.

Shipping Fee

• 3.5 KD for all orders.
• The minimum order value is 10 KD.

Covered Areas

This service is available in the following governorates and their respective areas:

• Asimah: Abdulla Al-Salem, Adailiya, Doha, Faiha, Kaifan, Khaldiya, Mansuriya, Nuzha, Qadsiya, Qurtuba, Rawda, Shamiya, Shuwaikh, Sulaibikhat, Surra
• Farwaniya: Abdullah Al-Mubarak, Andalous, Ardiya, Ashbelya, Farwaniya, Dhajeej, Fordous, Jleeb Al-Shuyoukh, Khaitan, Omariya, Rabiya, Rai, Rihab, Sabah Al-Nasser
• Hawalli: Siddiq, Hawally, Hittin, Jabriya, Salam, Mishrif, Sha'ab, Shuhada, Zahra
• Mubarak Al-Kabir: Adan, Funaitis, Al Qurain, Al-Qusour, Sabah Al-Salem, Mubarak Al-Kabeer, Sabhan, Wista
• Jahra: Nahdha, Sulaibiya
• Al Ahmadi: Dhaher

Terms & Conditions

• This service is for selected cities only.
• Orders placed between 9:00 AM and 5:00 PM, from Saturday to Thursday, will be eligible for 2-hour delivery.
• If you place an order outside of these working hours or during a Kuwaiti public holiday, it will be processed on the next working day.
• Delivery timelines are estimated and may be affected by promotional events, sales, or public holidays.

Within 24-Hour Delivery

This option is available for deliveries to all areas within Kuwait.

Shipping Fee

• 2 KD for orders with a value of 20 KD or less.
• Free shipping for orders with a value above 20 KD.
• The minimum order value is 10 KD.

Terms & Conditions

• Orders placed till 12:00 PM noon are eligible for same-day delivery, except during Kuwaiti public holidays.
• If you place an order outside of working hours, after the cut-off time, or during a Kuwaiti public holiday, it will be processed on the next working day.
• Delivery timelines are estimated and may be affected by promotional events, sales, or public holidays.

General Delivery & Cancellation

Delivery Process

Once your order is ready, a customer service agent will contact you to schedule a delivery time. If no one is available to receive the order at the specified address, you will have the option to arrange an alternative delivery date or receive information on how to collect your products.

Identity Verification at Delivery

• A valid Civil ID must be presented to the delivery partner at the time of delivery (As POD). The name on the order must match the Civil ID, failing which the order will not be handed over.
• Civil ID verification is mandatory for orders above KWD 50. For orders below KWD 50, the delivery partner may request verification at their discretion.

Cancellation Policy

If you need to cancel an order, please contact Gait Customer Service. We process orders immediately, so it may not always be possible to prevent an order from being dispatched.

• You can cancel your order free of charge and receive a full refund as long as it has not yet been marked as "Processing" in our online tracking system.
• If the order is already in the "Processing" stage, you will need to follow our returns and refunds process after the item has been delivered.