Shipping and Delivery
Delivery Areas and Timelines
We currently deliver only in Kuwait.
The deliveries take place between 9am to 9pm.
The following options are available for delivery to your address in Kuwait*:
see table below
|
Area |
Delivery Timescales |
Cut-off |
|
All cities |
Same day |
1pm |
|
All cities |
Next day |
|
- Orders are delivered daily (except during Kuwait public holidays).
- Orders placed outside working hours, after the cut-off time and/or during any Kuwait public holiday will be deemed placed on the first Kuwaiti working day following the Order's submission.
- Delivery timelines are estimated. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.
- Order delivery may face delays during promotional activity, sale season and public holidays.
- Once your order is ready for delivery, our customer service agents will contact you to schedule the date/hour of the delivery at your convenience.
Delivery Process
If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.
Shipping Fees
· The shipping fee is 2KD for orders equal or below 25KD.
· Above 25KD, the shipping is free of charge.
Cancellation
If you wish to cancel your order, please contact Company’s Customer Service through any of the listed channels.
As the Company tries to process orders immediately, it may not always be possible to prevent an order from being dispatched.
You may contact us at any time prior to your Order being marked as “Processing" on our online order tracking system to cancel it. If you do so, we will at your request either:
- cancel it free of charge and issue you with a full refund; or
- do our best to change it, subject to stock availability and any applicable price adjustment.
If the order has been processed, please await delivery and use the Returns and Refunds process.