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Shipping and Delivery

 

Covid-19 Update

Due to the current pandemic and the recent restrictions imposed by the State of Kuwait, our delivery timelines shall be amended to start from 8:30 am to 3:30 pm.
 

 

In light with current pandemic, we are taking strict hygiene measures to ensure the safety of our employees and our customers.  

 We have imposed strict sanitation protocols at every step of the order preparation  & delivery process 

 

The precautionary measures include:

  • All orders are prepared by employees who are equiped with desinfectant, gloves and masks 
  • All delivery vehicles are cleaned with certified detergent
  • Regular temperatire checks and health screenning for our employees 
  • A minimum distance of 1meter across all operation.
  • Contact free delivery (we do not accept COD orders)
  • Exchanged product that cannot be disinfected should be in quarantine 

 Delivery Areas and Timelines

 

We currently deliver only in Kuwait.

The following options are available for delivery to your address in Kuwait*:

see table below

Area

Delivery Timescales

Cut-off

All cities  

Same day

12:30 pm

All cities  

Next day

 

 

  • Orders are delivered daily (except during Kuwait public holidays). 
  •  Orders placed outside working hours, after the cut-off time and/or during any Kuwait public holiday will be deemed placed on the first Kuwaiti working day following the Order's submission.
  • Delivery timelines are estimated. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.
  • Order delivery may face delays during promotional activity, sale season and public holidays.
  • Once your order is ready for delivery, our customer service agents will contact you to schedule the date/hour of the delivery at your convenience.

 Delivery Process

 

If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.

 

 Shipping Fees

 

·        The shipping fee is 2KD for orders equal or below 20KD.

 

·        Above 20KD, the shipping is free of charge

 

Cancellation

 

 If you wish to cancel your order, please contact Company’s Customer Service through any of the listed channels.

As the Company tries to process orders immediately, it may not always be possible to prevent an order from being dispatched.

 You may contact us at any time prior to your Order being marked as “Processing" on our online order tracking system to cancel it. If you do so, we will at your request either:

  •  cancel it free of charge and issue you with a full refund; or
  •  do our best to change it, subject to stock availability and any applicable price adjustment.

 

If the order has been processed, please await delivery and use the Returns and Refunds process.