Gait - 360 Mall - Kuwait
Gait Apple Premium Partner
Country 🇶🇦 Qatar
Language
EN AR

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Creating an account has many benefits:

  • See order and shipping status
  • Track order history
  • Check out faster
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Expert Technical Support

From setup to troubleshooting, our expert support team is here to keep your business running smoothly.

In-store technical support

Our in-store team is ready to assist businesses with all troubleshooting, setup and repairs.

Pick-up and drop service for repairs

We understand that time is a valuable resource for businesses. To make device maintenance and repair as seamless as possible, our Apple Service Centre offers a dedicated pick-up and drop service exclusively for corporate and enterprise clients.

How it works:

  1. 1. Scheduled pick-up

    Our logistics team coordinates with your office to collect devices that require service, whether they are iPhones, iPads, MacBooks or other Apple products.

  2. 2. Secure handling

    Each device is carefully documented and transported under strict safety protocols to ensure complete security and protection.

  3. 3. Professional service

    All repairs and maintenance are carried out by Apple-certified technicians, using genuine Apple parts to maintain product integrity and warranty compliance.

  4. 4. Timely updates

    We keep you informed throughout the process with real-time status updates.

  5. 5. Convenient drop-off

    Once the service is complete, we deliver the devices back to your office, fully functional and tested.

Remote technical support

Our remote technical support service is designed to provide fast and efficient assistance without the need for physical visits. Whether you are experiencing software issues, configuration problems, or need guidance, our team of Apple-certified experts is just a call or click away.

Whether your organisation has 10 devices or 10,000, Apple fits easily into your existing infrastructure. Zero-touch deployment allows IT to configure and manage devices remotely, and IT can tailor the setup process to any team. So every Mac, iPad, iPhone and Apple TV is ready to go from the start.

What remote support covers

Key features

  • Instant access: get immediate help through secure remote sessions, phone, or video support.
  • Software troubleshooting: resolve OS errors, app crashes, and performance issues.
  • Configuration and setup: assistance with device setup, iCloud, email, and security configurations.
  • Updates and optimisation: guidance on installing updates, improving performance, and maintaining system health.
  • Secure and confidential: all remote sessions follow strict security protocols to protect your data.

Benefit for your business

  • Minimises downtime with quick resolutions.
  • Reduces the need for on-site visits, saving time and cost.
  • Professional support that aligns with Apple's best practices.

Our remote support SLA

  • Ad hoc support on an hourly basis.
  • Bundled hours SLA support with agreed response times.

Technical up-skilling programme

Companies that prefer to keep skills in-house can opt for our up-skilling programme.

  • One to six months of remote training with an engineer, focused on up-skilling your support or project team.
Talk to our enterprise team