Gait - 360 Mall - Kuwait
Gait Apple Premium Partner
Country 🇶🇦 Qatar
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Store Policies

Last updated: 31 August 2026. These Policies are available to the Customer at the time of ordering, and the version in force on the date an Order is placed applies to that Order.

1. Introduction and scope

1.1 These store policies (the "Policies") set out the operational procedures for order processing, delivery, pre-orders, returns, exchanges, refunds, repairs and warranty service that apply to purchases made through the website at gait.com.kw (the "Website"). In these Policies, the "Company" means the company identified in the Terms and Conditions published on the Website at /terms-and-conditions, trading as Gait, and capitalised terms not defined in these Policies have the meanings given to them in the Terms and Conditions.

1.2 The Policies supplement the Terms and Conditions and the Privacy Policy published on the Website at /privacy-policy. In the event of any conflict between these Policies and the Terms and Conditions, the Terms and Conditions prevail.

1.3 The Company may amend these Policies from time to time by publishing the amended Policies on the Website. An amendment applies only to Orders placed after its publication.

1.4 Nothing in these Policies limits or excludes any right conferred on the Customer by the Consumer Protection Law (as defined in the Terms and Conditions) or any other mandatory provision of Kuwaiti law, and every provision of these Policies shall be read subject to such rights.

2. Order processing

2.1 An Order constitutes an offer by the Customer to purchase the Products stated in it, and a contract of sale is concluded only when the Company sends the Order Confirmation. The Customer shall pay the full amount of the Order, including any delivery charge or other charge displayed at checkout before the Order is confirmed.

2.2 All Products sold by the Company are genuine, and the Company does not sell counterfeit goods. If any Product purchased from the Company is at any time found to be counterfeit, the Company shall refund one hundred per cent (100%) of the price paid.

2.3 Prices are displayed in Kuwaiti Dinar (KWD) and are inclusive of any applicable tax. Where a price has been displayed in error, the Company shall notify the Customer before the Order proceeds, in accordance with the Terms and Conditions.

2.4 The Customer may cancel an Order at any time before it is dispatched by contacting Customer Care; the Company shall cancel it free of charge and refund the Customer in full. As the Company processes Orders quickly, it may not always be possible to intercept an Order before dispatch; in that case the Customer shall proceed under Clause 5.

2.5 A CTO Product is configured to the Customer's specifications, and the Order for it cannot be changed, modified or cancelled once it is in production. The Customer is encouraged to review a CTO Order carefully before confirming it. This Clause 2.5 does not apply to a defective CTO Product, to which Clause 7 applies.

3. Delivery

3.1 The Company delivers throughout the State of Kuwait. Deliveries are made every day between 14:00 and 23:00, including Fridays and public holidays. Orders placed before 12:00 are delivered the same day; Orders placed after 12:00 are delivered the next day.

3.2 The delivery options available to the Customer's address, and the applicable charge, if any, are displayed at checkout before the Order is confirmed, and that charge is binding on the Company.

3.3 Delivery timings are estimates, and delivery is subject to the accuracy of the address provided and the availability of the Customer. Delivery may take longer during launch periods, promotional periods, peak seasons and public holidays. If no person is available to receive the Order at the address given, the Company shall arrange an alternative delivery or inform the Customer how the Order may be collected.

3.4 The Customer shall inspect the Order on receipt. If any Product is missing, damaged or not the Product ordered, the Customer shall notify Customer Care as soon as reasonably practicable, and the Company shall remedy the matter in accordance with Clauses 5 to 7. A failure to notify on receipt does not affect the Customer's rights under Clause 7.

4. Pre-orders

4.1 The pre-order service allows the Customer to purchase and reserve a Product before it becomes available in the Company's stores. The full price is paid at the time the pre-order is placed, online or in store, and the Order is delivered, or collected from the store, once stock reaches the Company's stores.

4.2 An Order may contain only pre-order Products or only regular Products; the two may not be combined in one Order.

4.3 Release dates shown for pre-order Products are indicative. The Company aims to dispatch pre-ordered Products within one (1) to three (3) days after the official release date.

4.4 Pre-order deliveries are made by the Company's in-house fleet in Kuwait between 12:00 and 22:00. Once a pre-order is placed, the delivery address may be changed only by request from the email address used to place the Order, and the person receiving the Order shall show the Order Confirmation and his or her Civil ID at delivery.

5. Returns and exchanges

5.1 A Product that is sealed, unused and in perfect condition may be returned or exchanged free of charge within fifteen (15) days of the date of purchase.

5.2 Conditions of return and exchange. To qualify for a refund or exchange under Clause 5.1, the Product and everything supplied with it must be returned as follows:

  • (a) sealed and unused, in its original packaging, with all accessories, labels and instructions supplied with it;
  • (b) undamaged and in fully sellable condition, in the state in which it was received from the Company or its courier;
  • (c) together with any gift or promotional item supplied with the purchase, unopened, undamaged and with its own tags, labels and instructions intact; and
  • (d) accompanied by the original invoice, proof of purchase or Order Confirmation.

5.3 Procedure and free collection. To return a Product the Customer shall either (a) email Customer Care at info@gait.com.kw with a copy of the invoice, the name of the Product and the reason for return, or call 22201277 to register the return, following which the Company shall collect the Product from the Customer's address free of charge, normally within three (3) to five (5) days, or (b) bring the Product and the original invoice to the Gait store at The Avenues, Phase 4.

5.4 The Company may decline a return or exchange where the conditions in Clause 5.2 are not met, including where a part or accessory is missing or where the Product has been damaged by misuse or shows wear beyond normal handling. A decision under this Clause 5.4 does not affect the Customer's rights under Clause 7.

5.5 Dead on arrival Products. An Apple-branded hardware Product is considered dead on arrival ("DOA") if it shows symptoms of a hardware failure preventing basic operability upon its first use out of the box. If the Customer believes a Product is DOA, the Customer shall bring it to a Gait store within twenty-four (24) hours of the invoice date. The Company shall determine whether the Product is DOA and, where it is, shall at the Customer's election arrange a replacement or have the Product repaired; a Product that has been serviced is no longer eligible for replacement. If the Product is not DOA, the manufacturer's standard warranty under Clause 8 applies.

5.6 A CTO Product may not be returned or exchanged under Clause 5.1, in accordance with Clause 2.5. This does not affect the Customer's rights under Clause 7.

5.7 For the avoidance of doubt, the period in Clause 5.1 applies to returns and exchanges made otherwise than by reason of a defect. It does not limit, shorten or replace (a) the Customer's rights in respect of defective or non-conforming Products under Clause 7 and the Consumer Protection Law, or (b) any mandatory right of return conferred on the Customer by law, each of which applies on its statutory conditions notwithstanding the expiry of that period.

6. Refunds

6.1 Upon receipt of the returned Product and confirmation that the conditions in Clause 5.2 are met, or upon acceptance of a return under Clause 7, the Company shall refund the full price of the Product.

6.2 Approved refunds are made only to the original means of payment used for the purchase. Where the payment network does not support a refund to that means, the refund is made by bank transfer to an account nominated by the Customer, in which case the Customer shall provide the account details necessary to effect the transfer.

6.3 Instalment payments are refunded through the instalment provider, which shall adjust or cancel the Customer's instalment plan under its own terms.

6.4 Where an Order was paid in cash on delivery, the refund is made in cash where the amount is below KWD 300, and as store credit or by bank transfer where the amount is KWD 300 or more. Store credit issued under this Clause 6.4 may be used only in the Company's physical showrooms.

6.5 Where a return does not meet the conditions in Clause 5.2 and is not accepted under Clause 7, the Company shall inform the Customer and return the Product to the Customer.

7. Defective Products and repairs

7.1 Where a Product is defective, does not conform to its description or specifications, or is not the Product ordered, the Customer may report it to Customer Care at any time, notwithstanding any period or condition in Clause 5. The Company shall examine the Product and, where the defect is established, the Customer is entitled, in accordance with the Consumer Protection Law, to the repair of the Product, its replacement, or the refund of its price, without charge to the Customer. A Customer is not required to return a defective Product sealed or in unused condition.

7.2 For an Apple-branded Product, a defect arising after fifteen (15) days from purchase is handled under the manufacturer's warranty: the Customer shall present the Product to an Apple Authorised Service Provider for inspection, and Customer Care shall assist the Customer with the claim.

7.3 Repair work accepted under this Clause 7 or under the warranty normally takes between seven (7) and fifteen (15) Working Days from the day the Product is handed over for service.

7.4 Microsoft Windows. Apple and third-party software developers offer ways of running the Microsoft Windows operating system on Apple hardware. The Company does not provide support or service for a Windows partition or for Microsoft software problems.

8. Warranty

8.1 All Apple hardware Products purchased from the Website carry a one (1) year limited manufacturer's warranty from the date of activation, covering defects in materials and workmanship. The warranty for third-party accessories varies between three (3) and twenty-four (24) months, as stated for the Product; the Company's stores can advise on the warranty applicable to a specific Product. The warranty for external storage devices varies between one (1) and two (2) years and does not cover the data stored on them; warranty service for such devices is provided through the brand's authorised distributor.

8.2 The original invoice serves as the warranty card. The warranty is valid only for the party named on the invoice, and the invoice must be presented with each warranty or service request; where it is not presented, the Company may charge for inspection and repair at its prevailing service rates.

8.3 The warranty does not cover, and is void in, the following cases: (a) consumable parts, such as batteries or protective coatings designed to diminish over time, unless the failure is due to a defect in materials or workmanship; (b) damage resulting from accident, misuse, abuse, theft, electrical power failure, fire, breakage or spillage of liquid; (c) repair or alteration carried out by any person outside the Company's authorised workshop or the manufacturer's authorised service network; (d) failure resulting from viruses or from the use of unauthorised or illegally copied software; (e) removal or deletion of the Product's serial number; and (f) damage caused by use with non-Apple products. Software is excluded from the warranty.

8.4 The Company is not responsible for the loss of data stored on a Product, including on its hard disk or other storage, during any inspection, service or repair. The Customer is responsible for keeping a back-up copy of all stored data before handing a Product in.

8.5 The warranty does not of itself entitle the Customer to the replacement or return of a device. It is in addition to, and does not replace, the Customer's rights under Clause 7.

9. Export restrictions

9.1 Certain Products are restricted by the Government of the United States from export to certain countries. The Customer shall not distribute or re-export Products in violation of the export control laws and regulations of the United States or of any other applicable jurisdiction, and is responsible for complying with all applicable export and import laws and regulations when taking a Product outside the State of Kuwait.

9.2 Products purchased from the Company may not be used for any activity related to the design, development, production or use of nuclear weapons or other weapons of mass destruction, and may not be sold, leased or otherwise transferred to end users engaged in such activities. The Company provides no warranty support or service for a Product exported or used in violation of this Clause 9.

10. Language

10.1 These Policies are published in English and in Arabic. In the event of any inconsistency or conflict between the two texts, the Arabic text shall prevail.

11. Contact and Customer Care

11.1 Customer Care is available every day from 10:00 to 22:00:

  • Email: info@gait.com.kw
  • Telephone: 22201277
  • Post: Trafalgar General Trading Co. W.L.L., The View Tower, 9th Floor, Block 71, Buildings 14a & 14b, Gulf Street, Salmiya, Kuwait, P.O. Box 174 Safat 13002